FAQ
Purchasing Products
What form of payment is accepted in The Family History Writing Studio?
Currently, you can use PayPal to purchase any workbooks, workshops, and courses. You do not need a PayPal account and you can use your credit card for payment.
I paid for my product, but I haven’t received my product. How do I fix this?
Wait a few minutes once your purchase is confirmed, after paying via PayPal. You will then see a download button once the payment has been processed. You will also receive a confirmation email with the same download button once the payment has been processed. Contact us if you still have a problem at fhwritingstudio@gmail.com and we’ll fix it immediately.
I paid for a course, now what do I do?
You will receive information about your course approximately 3 days prior to the start of your course.
What if I’m not happy with my purchase?
We want you to be 100% satisfied with your purchase. Contact us fhwritingstudio@gmail.com within 10-days for a full refund.
I pre-ordered a product but it’s past the launch date and I haven’t received my product, what should I do?
We do our best to keep an accurate list of all pre-orders however, if for some reason the launch date has past and you haven’t received the product email us at fhwritingstudio@gmail.com. We will make it right immediately.
Webinar Information
What is the difference between a live webinar and an on-demand webinar?
A live webinar is presented and viewed live, meaning, as the speaker gives their materials you see and hear the presentation as it is being delivered. On-demand webinars are recorded so you can watch the webinar repeatedly and at your own convenience. The majority of webinars offered in the studio are on-demand.
How do I view my on-demand webinar?
Upon completion of your Paypal payment, you will receive notice showing the download button of your webinar.
Do you have tips for viewing a recorded webinar?
Since the recordings are available in the Flash format, make sure your computer’s Flash player is up-to-date. Visit http://get.adobe.com/flashplayer to check.
Copyright and Licensing
Can my genealogy society show an on-demand webinar to their group?
For providing on-demand webinars for genealogical societies and writing groups, please see our writing groups page for licensing agreements.
Can I share my webinar or workbook with someone else?
Workbooks and webinars are a copyrighted product. While we appreciate your interest in sharing our workbooks and webinars, the reasonable fees we charge for our product make it possible for us to continue to make more products and to maintain The Studio. Please respect copyright laws and do not share your workbooks or webinars with others.