Billing Policy

Fees for Paid Services. Some of our Services are offered for a fee, such as the Skillbuilder’s Circle (collectively, “Paid Services”). By using a Paid Service, you agree to pay the specified fees. Depending on the Paid Service, there may be one-time fees or recurring fees. For recurring fees, we’ll bill or charge you in the automatically-renewing interval (such as monthly or annually) you select, on a pre-pay basis until you cancel, which you can do at any time through the Billing Info in your Account or by contacting support. Taxes. To the extent permitted by law, or unless explicitly stated otherwise, all fees include applicable federal, provincial, state, local or other governmental sales, value-added, goods and services, harmonized or other taxes, fees, or charges (“Taxes”). Payment. If your payment fails, Paid Services are otherwise not paid for or paid for on time (for example, if you contact your bank or credit card company to decline or reverse the charge of fees for Paid Services), or we suspect a payment is fraudulent, we may immediately cancel or revoke your access to Paid Services without notice to you. Automatic Renewal. To ensure uninterrupted service, recurring Paid Services are automatically renewed. This means that unless you cancel a Paid Service before the end of the applicable subscription period, it will automatically renew, and you authorize us to use any payment mechanism we have on record for you, like credit cards or PayPal to collect the then-applicable subscription fee as well as any Taxes. By default, your Paid Services will be renewed for the same interval as your original subscription period, so for example, if you purchase a one-year subscription to the Skillbuilder’s Circle, you’ll be charged each year for access for another 12-month period. We may charge your account up to one month before the end of the subscription period to make sure pesky billing issues don’t inadvertently disrupt your access to our Services. The date for the automatic renewal is based on the date of the original purchase and cannot be changed. If you’ve purchased access to multiple services, you may have multiple renewal dates. You can view your renewal date(s) and manage subscriptions for Family History Writing Studio by visiting your Billing Info page. You’ll need to check your email (including in spam or other filters) for any reminder emails we might send you before your Paid Services renew. Canceling Automatic Renewal. You can manage and cancel your Paid Services from the Billing Info page. If you need help canceling, please visit our Support Page or send an email to lynn@familyhistorywritingstudio.com. If you have multiple Paid Services to cancel, repeat this process for each subscription. Fees and Changes. We may change our fees at any time in accordance with these Terms and requirements under applicable law. This means that we may change our fees going forward, start charging fees for Services that were previously free, or remove or update features or functionality that were previously included in the fees. If you don’t agree with the changes, you must cancel your Paid Service. Refunds. We have a 30-day refund policy on all Family History Writing Studio, and we’ll also provide refunds if required by law. In all other cases, there are no refunds and all payments are final.